"Our business is now more effective, more efficient, and more pleasant. Quality of life is so important."
Pain Points
Overwhelmed by tenant inquiries | High-cost, disconnected systems of lead management | Needed a partner to trust with the leasing process
Like many in property management, Eric Kelley of Compass Property Management faced the challenge of growing his business, but he didn’t want to add all the staff of a traditional property management business. The job of leasing properties and handling tenant inquiries was one of the biggest jobs Eric was looking for help with.
"Tenant inquiries are really time consuming. When you’re slammed handling leasing calls, you can’t deal with your existing properties.”
According to Eric, all the systems he had tried still required a lot of involvement from his staff, so they weren’t delivering the real time savings and staff reduction he hoped for.
“I used a number of other products, call centers, ShowMojo, Rently, and others. We were using a call center but the price point was really high, and it had no integration of technology.”
In keeping with his vendor-based business model where he looks to outside resources to handle different aspects of his business.
“We sought to partner with an expert in this crucial part of our business.”
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Results
Improved ability to grow and scale | Better customer experience | Happier staff
After meeting the Tenant Turner Team at a NARPM conference, Eric decided to give the system a try. It was a switch he was happy he made.
“Tenant Turner lets us scale and grow faster without adding additional staff in the leasing area."
Compared to the other vendor options he explored, Eric was impressed by Tenant Turner's comprehensive approach.
“Tenant Turner takes over the whole process from tenant inquiry through application and then converts right into our existing property management system. It’s a solid process.”
With Tenant Turner handling much of the leasing process Eric and his staff can now focus on getting applications closed out quickly.
One of the most impressive things for Eric was the personal attention he got from the Tenant Turner team.
“They are really in tune with the property management space, taking feedback, and implementing changes. It’s great to see in a vendor.”
Talk to someone today to find out how Tenant Turner can streamline your leasing process with lead pre-qualification and scheduling automation!
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