Our Property Management Insights

When you tell us about your ideas for improvements, we listen. Because we know it’s the property managers, the ones in the trenches, who know what’s best for their businesses. Case in point: Tenant Turner’s new lead qualification flow. The redesigned flow is a direct result of our customers’ feedback. And it’s going to help more renter leads go from “I’m interested” to “I booked a showing.”

Aaron is the owner of Enterprise Property Management, a family-owned company approaching its 25th year in business — one of the few in Memphis still locally operated rather than absorbed into a larger corporate player. With roughly 600 single-family homes across Shelby County and a leasing team of just three, the pressure to grow without proportionally growing headcount is constant.

You already know it’s important to measure leasing performance. The problem is figuring out which metrics to collect and how to use them.

What would a chargeback of four months’ rent cost you? If you’re near the average US rental rate, it would be $8000.

Every property manager wants to run a data-driven leasing operation. Who wouldn’t want to know which marketing channels are worth the money, which agents are pulling their weight, and which rentals are at risk of lingering on the market too long? Two big problems stand in the way.

Renters want to see the real cost of renting — not just the base rent with a surprise list of add-ons later. And now, a growing number of states and cities are pushing the industry towards clearer fee disclosure and more prominent “total price” presentations. That’s why Tenant Turner has rolled out updates designed to help property managers disclose required fees without creating extra chaos across the leasing workflow.

You’re in the car, stuck in traffic, again. A prospect just texted—they’re waiting outside the unit for their showing. Another tenant called because their key won’t work. Meanwhile, you’ve got new listings to post, applications to review, and an owner waiting for an update. For many property managers, this kind of chaos isn’t the exception—it’s the routine. You’re constantly juggling keys, schedules, and surprises. And while leasing automation has made lead management easier, the one thing still slowing teams down is often the simplest: access.