The Problem: Leasing Calls that Never End 

You’ve got a handle on most of your property management duties by now—collecting rent, managing maintenance requests, and keeping owners happy.

But leasing calls just don’t stop. 

From inquiries about rental availability to pet policies, your phone lights up with the same questions. While it may not seem like much, all those constant back-and-forth calls eat away your time and focus. Before you know it, you’re spending hours each week fielding inquiries instead of tackling the higher-value tasks on your to-do list. 

The result? Less productivity. Slower leasing process. And vacant properties that sit longer than they should.  

The Solution: Live Answer with Tenant Turner 

That’s where Live Answer comes in. This optional add-on to Tenant Turner’s leasing line makes sure that no lead gets left behind — especially those who can’t or don’t want to use the automated scheduling system. 

Instead of scrambling to answer late-night calls or missing out on qualified renters, Live Answer connects those leads to real, trained agents who can help keep the leasing process moving forward. 

How It Works 

Here’s what it looks like when you add Live Answer to your Tenant Turner workflow: 

1. Lead calls in: Prospective tenants dial the unique phone number listed on your rental ad. 
2. Prompted to interact: The system walks them through a few simple prompts — like entering the street number of the rental they’re interested in. 
3. Text or talk: If the lead confirms they can receive text messages, they’re automatically sent a link to schedule a showing via the self-service portal 
4. Pre-Qualification: Agents follow your pre-set, fair-housing compliant screening questions to make sure the lead is a fit. 
5. Live agent support: If they can’t or don’t want to use the self-service option, they’re transferred to a live agent who can answer questions, pre-qualify them, and schedule showings on your behalf. 

Pros and Cons of Live Answer 

What are the pros and cons for property managers who use a tool like Live Answer to automate inquiry calls? Let’s talk about it. 

Pros 

• No more missed calls: Whether it’s 9 a.m. on a Monday or 10 p.m. on a Saturday, potential tenants are always taken care of. Missed opportunities? Never heard of her. 
  
• Save hours each week: With agents handling inquiries, pre-qualification, and scheduling, you can reclaim your time for high-priority work. (Or take that much-needed vacation.) 
  
• Faster leasing: The sooner a showing is booked, the sooner a lease is signed. Live Answer keeps your pipeline moving and your vacancies filled. 
  
• Fewer no-shows: Combined with Tenant Turner’s automated reminders and confirmations, you can dramatically reduce wasted time from missed appointments. 

Cons 

• Less personal first impression: Some property managers worry about not being able to gauge a tenant without personally handling that first call. Don't worry; Tenant Turner lets you provide detailed FAQs and showing notes so Live Answer can help you find the right fit. 
• Requires setup: The quality of responses depends on the accuracy of your FAQs and screening criteria. While this takes some time to start out, we’ve found that property managers appreciate being able to set their own criteria, not to mention the hours saved.   

The Bottom Line 

In the property management world, missed calls = missed opportunities. At Tenant Turner, our goal is to make it so you never lose a qualified lead again. By automating call handling and showing coordination with a live, human touch, property managers save time, provide great service, and get properties filled quicker.  

New to Tenant Turner?  See how we can help you tackle the phone calls and start leasing smarter.